All you need is your genuine Garmin® MAP PILOT SD card. The Mercedes-Benz Download Manager automatically checks for available products.



All you need to know about the Garmin® MAP PILOT

Picture the situation – you're using a navigation system but you've still ended up taking a wrong turning. It's not only annoying, it's unnecessary too. If your navigation system is equipped with the latest software and the most recent map data, you've nothing to worry about.

Make sure you update your Garmin® MAP PILOT in time for your next trip. And relax, knowing that you can depend on it to get you to your destination. All you have to do is enjoy your holiday. Whether you're heading for Italy, France, Spain or on a tour of Europe, using the latest software and map updates will ensure that you reach your destination without the stress.

6 reasons why Mercedes-Benz drivers should regularly update their navigation system

1. Arrive at your destination relaxed.
Trust the navigation system: no more worrying about getting lost or having to ask for directions.

2. Save time
With optimum route calculation and information on POIs in the vicinity, no time is wasted

3. Save fuel
Choosing the shortest route and having the latest information about POIs at your disposal saves fuel – and money. According to a study, updating your navigation system can save you up to € 400 a year.

4. Drive more safely
Distractions are reduced and the system is easy to use, ensuring safer driving. Mercedes-Benz drivers can avoid “no entry” roads and quickly locate a filling station if fuel is low at any point.

5. Make optimum use of the navigation system
With updated details of e.g. street names, roundabouts or points of interest, Mercedes-Benz drivers can reap the full benefits of their navigation system.

6. Reduce CO2 emissions
Reducing the number of kilometers travelled – thanks to up-to-date navigation data – cuts CO 2 emissions, helping to protect the environment.

Privacy & security

Data protection

Daimler appreciates your interest in its products and your visit to this website. Your privacy is important to us and we want you to feel comfortable visiting our site. The protection of your privacy in the processing of your personal data is an important concern to which we pay special attention during our business processes. Personal data collected during visits to our websites are processed by us according to the legal provisions valid for the countries in which the websites are maintained. Our data protection policy is also based on the data protection policy applicable to Daimler.

gt Daimler Data Protection Policy

Daimler websites may include links to other websites which are not covered by this privacy statement.

Collection and processing of personal data

When you visit our website, our web servers store as standard details of your browser and operating system, the website from which you visit our website, the pages that you visit on our website, the date of your visit, and, for security reasons, e.g. to identify attacks on our website, the IP address assigned to you by your internet service provider; this IP address is stored for seven days. With the exception of the IP address, personal data is only stored if you choose to submit it to us, e.g. during registration, in a survey, in a competition or in order to enable performance of an agreement.

Use and passing on of personal data and limitation of use to specific circumstances

Daimler uses your personal data only to the extent necessary for the purpose of technical administration of the website, for customer management, for product surveys, and for marketing.

Personal data is transferred to state organizations and authorities only within the scope of mandatory national provisions of law. We have placed our employees, agencies and dealers under a duty of confidentiality.


We would like to use your data to inform you about our products and services and, if applicable, to ask you about them. Of course, participation in such activities is voluntary. If you do not wish to take part, you can notify us at any time so that we can exclude your data accordingly. You can find further information on the relevant page of the website.


Our website can be used to subscribe to newsletters. The data provided during the newsletter registration will be used only for the purposes of sending out the newsletter, provided you have not consented to other use. You can cancel the subscription at any time by using the unsubscribe option provided in the newsletter.

Central Daimler access service

The central Daimler access service enables you to create a single user account to log in to all websites and applications of the Daimler group and its brands that are offered through this service. Click on the following link to read the terms and conditions of use for the central Daimler AG access service:

gt Terms and Conditions of Use for Central Daimler AG access service

Social Plugins

Daimler uses so-called social plugins ('buttons') of social networks such as Facebook, Google+ and Twitter.
When you visit our websites these buttons are deactivated by default, i.e. without your intervention they will not send any data to the respective social networks. Before you are able to use these buttons, you must activate them by clicking on them. They then remain active until you deactivate them again or delete your cookies (please refer to 'Cookies').

gt Cookies

After their activation, a direct link to the server of the respective social network is established. The contents of the button are then transmitted from the social network directly to your browser and incorporated in the website by it.
After activation of a button, the social network can retrieve data, independently of whether you interact with the button or not. If you are logged on to a social network, the network can assign your visit to the website to your user account. A social network cannot assign a visit to other Daimler websites unless and until you activate the respective button there as well.
If you are a member of a social network and do not wish it to combine data retrieved from your visit to our websites with your membership data, you must log out from the social network concerned before activating the buttons.
We have no influence on the scope of data that is collected by the social networks through their buttons. The data use policies of the social networks provide information on the purpose and extent of the data that they collect, how this data is processed and used, the rights available to you and the settings that you can use to protect your privacy.


Information on the cookies that we use and their features can be found in 'Cookies'.

gt Cookies

Analysis of usage data

We use Adobe Omniture to track the preferences of visitors and to identify especially popular sections of our websites. In this way, we can adapt the content of our website more specifically to your needs and thereby improve what we offer you.

If you do not wish Daimler to collect and analyze statistical data related to your visit you may object to the future use of your date at any time (opt-out).
For the technical implementation of your objection it is necessary to install an opt-out cookie on your browser. This cookie will only indicate that you have opted out. Please note that for technical reasons the opt-out cookie will only affect the browser you object from. If you delete the cookies in your browser or use a different end device or browser, you will need to opt out again.

gt Click here to install the opt-out cookie.


Daimler uses technical and organizational security measures to protect the data supplied by you and managed by us against manipulation, loss, destruction, and access by third parties. Our security measures are continually improved in line with technological developments.

Right to information

On request, Daimler or the representative responsible for you will inform you in writing as soon as possible and in accordance with applicable law whether and what personal data relating to you has been stored by us. If you are registered as a user, we also enable you to view the data yourself and, if applicable, to delete or amend it. If incorrect information is stored despite our efforts to ensure that data is accurate and up to date, we will correct it at your request.

If you have any questions about the processing of your personal data, you can contact our Group Data Protection Officer, who, along with his team, is available should you have any requests for information, suggestions or complaints.

Group Data Protection Officer

Dr. Joachim Rieß
Daimler AG
HPC 0518
70546 Stuttgart, Germany

Legal Notice


Copyright 2018 Mercedes-Benz Accessories GmbH. All rights reserved. All text, images, graphics, sound files, video files and animation files and their arrangements are subject to copyright and other intellectual property laws. They may not be copied, either for commercial purposes or for redistribution, nor may they be modified for use on other websites. Some Mercedes-Benz Accessories GmbH webpages also include material that is subject to the copyright of those parties who have made such material available.

Products and Prices

Some products and services may have changed since individual pages on this website were last edited. The manufacturer reserves the right to make changes during the delivery period to the design, form and color of the products and to the scope of the goods and services to be supplied, provided these changes or variations can be deemed reasonable with respect to the customer, while taking into account the interests of Mercedes-Benz Accessories GmbH. The images depicted may show accessories, optional equipment or other features that are not part of the standard specification. Colors may differ slightly from those depicted, for technical reasons. Some pages may also feature models and services that are not available in individual countries. Statements regarding legislative, fiscal or other legal regulations and the implications of these are valid only for the Federal Republic of Germany. Subject to any contrary provision in the terms and conditions of sale or delivery, the prices valid on the date of delivery will apply. For our dealers, the prices are to be regarded as the recommended retail price. Please contact a company-owned sales and service outlet or an authorized dealer for the latest information.


Unless otherwise stipulated, all brand names featured on the webpages are legally protected trademarks belonging to Daimler. This applies in particular to the model names and all corporate logos and emblems.

License Rights

Mercedes-Benz Accessories GmbH has sought to bring you an innovative and informative website and we hope that you will be as enthusiastic about our creative effort as we are. Please appreciate, however, that Daimler AG and Mercedes-Benz Accessories GmbH have to protect their intellectual property, including patents, trademarks and copyrights, and that these webpages cannot be construed as granting any license rights to the intellectual property of Daimler and/or Mercedes-Benz Accessories GmbH.

Forward-looking Statements

These webpages contain forward-looking statements that reflect our current views about future events. The words 'anticipate,' 'assume,' 'believe,' 'estimate,' 'expect,' 'intend,' 'may/could,' 'plan,' 'project,' 'should' and similar expressions are used to identify forward-looking statements. These statements are subject to many risks and uncertainties, including an adverse development of global economic conditions, in particular a decline of demand in our most important markets; a worsening of the sovereign debt crisis in the eurozone; a deterioration of our funding possibilities on the credit and financial markets; unavoidable events of force majeure including natural disasters, acts of terrorism, political unrest, industrial accidents and their effects on our sales, purchasing, production or financial services activities; changes in currency exchange rates; a shift in consumer preference toward smaller, lower margin vehicles; or a possible drop in acceptance of our products or services which limits our ability to achieve prices as well as to adequately utilize our production capacities; price increases in fuel or raw materials; disruption of production due to shortages of materials, labor strikes or supplier insolvencies; a decline in resale prices of used vehicles; the effective implementation of cost-reduction and efficiency-optimization measures; the business outlook of companies in which we hold a significant equity interest; the successful implementation of strategic cooperations and joint ventures; changes in laws, regulations and government policies, particularly those relating to vehicle emissions, fuel economy and safety; the resolution of pending governmental investigations and the conclusion of pending or impending future legal proceedings; and other risks and uncertainties, some of which are described under the heading 'Risk Report' in the most recent Daimler Annual Report. If any of these risks and uncertainties materialize, or if the assumptions underlying any of our forward-looking statements prove incorrect, then our actual results may be materially different from those we express or imply by such statements. We do not intend or assume any obligation to update these forward-looking statements. Any forward-looking statement speaks only as to the circumstances on the date on which it is made.


The information provided and the statements made on these pages do not constitute any assurance or warranty, either express or implied. In particular such information is not an implied promise or warranty in respect of quality, marketability, fitness for any particular purpose, or the non-infringement of laws and patents. Our webpages also contain links to other websites. We would like to point out that we have no influence over the design and content of the linked sites. We therefore accept no liability for the accuracy, completeness or quality of the information provided there, nor do we guarantee that it is up to date. We hereby distance ourselves from all content of such sites. This declaration applies to all links to external sites contained on our webpages and to the content of such sites.

Packaging Ordinance

With regard to retail packaging that is supplied to private end users, our company is affiliated with the packaging collection scheme operated throughout Germany by Redual GmbH of Kornmarkt 34, 35745 Herborn (customer number 01167), thereby fulfilling the statutory requirement to provide a comprehensive system for recovering packaging. In Germany, retail packaging can be returned to any public collection point operated by local authorities (e.g. recycling depots) or to any Mercedes-Benz or smart sales outlet. Please find out what collection scheme applies in your region and use this service to dispose of packaging.

Batteries Act

Used batteries and accumulators (jointly 'used batteries') must not be disposed of in general domestic waste (household refuse). Used batteries can contain pollutants that can cause harm to the environment and to human health.

As a distributor of batteries and accumulators, we use the services of the 'Stiftung Gemeinsames Rücknahmesystem Batterien' (Foundation for Collective Battery Recovery System). In accordance with section 18 (1) of the German Batteries Act, we, as a retailer, are obligated to notify you, as a customer, of the following:

The end user of batteries and accumulators is obligated to take used batteries to the collection points designated for this specific purpose. You can return used batteries free of charge to Mercedes-Benz and smart sales outlets, to a public collection point or to a local store. Batteries containing hazardous substances are marked with a picture of a refuse bin with a strike through it and with the chemical symbol (Cd, Hg or Pb) denoting the heavy metal that is present in sufficient quantity for the battery to be classified as hazardous. Batteries that contain over 0.0005 mass percent mercury (Hg), over 0.002 mass percent cadmium (Cd) or over 0.004 mass percent lead (Pb) are labeled with the corresponding chemical symbol of the metal (Hg, Cd, Pb) for which this limit has been exceeded.

Electrical and Electronic Equipment Act

Electrical and electronic equipment that is no longer required must not be disposed of in general domestic waste (household refuse). Instead, it must be disposed of separately at designated collection points. Old electrical and electronic equipment may contain pollutants that can cause harm to the environment and to human health.

In compliance with the Electrical and Electronic Equipment Act, we have signed up to the Stiftung Elektro-Altgeräte Register (national register for waste electrical equipment).

Please return used devices by means of the collection systems designated for this purpose. In Germany, used devices are collected from council-managed recycling depots. Please find out what collection scheme applies in your region and use this service to dispose of electrical and electronic equipment. In the European Union, the return of such used equipment is a legal requirement and costs the user nothing.

All used devices are recycled so that valuable raw materials such as iron, zinc and nickel can be recovered.

Information about online dispute resolution

The European Commission has established an internet platform for online dispute resolution (so called “ODR platform”). The ODR platform is a point of entry for out-of-court resolutions relating to contractual obligations of online sales contracts. You can get to the ODR platform by following the link:

Information according to § 36 Verbraucherstreitbeilegungsgesetz (VSBG)

Daimler AG will not participate in a dispute settlement procedure before a consumer arbitration board in terms of the VSBG and is not obliged to do so.

General Terms and Conditions

Mercedes-Benz Accessories GmbH
A Daimler Company

General Terms and Conditions for Purchasing Chargeable Mercedes me connect Services


Print version of the GTC (pdf)


A. Subject Matter of the Contract Agreement, Scope of Application, Identity of the Store Operator

  1. These general terms and conditions relating to the Mercedes me connect information and telematics services of Daimler AG, Mercedesstrasse 137, 70327 Stuttgart, Germany, (hereinafter referred to as "Services") apply to all customer (hereinafter referred to as "Customer") orders for obtaining chargeable rights to use Services (hereinafter referred to as "Chargeable Services") through the Mercedes me connect Store. These general terms and conditions apply to both the purchasing of Chargeable Services and the extension of the duration of the right to use Chargeable Services. Certain Customers may enjoy further rights to the extent that they are consumers; for more information, see Part K, section 1 below.

  2. The Mercedes me connect Store is operated by Mercedes-Benz Accessories GmbH (hereinafter referred to as "MBA"). For more information about MBA, see Part K, section 6 below.

  3. The Customer's general terms and conditions are hereby expressly rejected. This rejection shall apply even if the Customer references his own general terms and conditions of business or purchasing when issuing a confirmation.


B. Contract Formation, Transfer of Rights and Duties

  1. Upon completing the ordering process on the Mercedes me connect Store webpages, the Customer will have made to MBA a binding offer to enter into a contract.

    To place such orders, the Customer must have an email account. The ordering process consists of the following steps. In step one, the Customer selects the type and number of Chargeable Services he wants. In step two, the Customer's personal data, including email address and billing address, are collected; thereby, the billing address is forwarded by Daimler AG to MBA, i.e. the Customer does not need to provide this information separately. The Customer grants their consent to the immediate activation of the Services before the end of the cooling-off period as set forth in the information concerning the cancellation policy in Part D below. In step three, the Customer chooses one of the payment methods described in Part F. In the final step, the Customer may review all of the information one more time and, if necessary, correct it before completing the ordering process with the click of the "buy" button.

    The Customer may, by clicking the "back" button, correct any entry errors before transmitting his order. Information that is either missing from or incorrectly entered in the mandatory fields will be identified in red font and bordered in red.

    The order data will not be stored by MBA and can no longer be retrieved after the ordering process is completed. The order data and the general terms and conditions (including the information concerning the cancellation policy) can be viewed again in the order confirmation, which is sent to the Customer via email after the order is placed and may be printed from there in file format.

  2. MBA will immediately confirm the receipt of the order by sending an email to the Customer. The order is sent merely as notice to the Customer about the receipt of his offer and will not yet form a contract, i.e. it will not be deemed an acceptance of the Customer's offer.

  3. The Customer is bound by his order for no more than 7 days after transmitting it.

  4. The contract governing the purchase of the Chargeable Services will not begin until MBA has confirmed its acceptance of the order within the aforementioned 7-day period either via email or by activating the Service in the vehicle selected by the Customer. MBA will notify the Customer without undue delay if MBA does not accept the order.


C. Purchase of Chargeable Services, Provision of Services, Term

  1. By purchasing the Chargeable Services, the Customer will be entitled to use the Services. The Services will be provided by Daimler AG. The Customer's use of the Services will be governed by the General Terms and Conditions for Using Mercedes me connect Services (hereinafter referred to as "GTC"), the Special Terms and Conditions for Using Mercedes me connect Services and the Mercedes me connect Overview of Services of Daimler AG (hereinafter collectively referred to as "Daimler Terms of Use").

  2. The Customer may use the Services for a single vehicle during the term agreed to with MBA. MBA is entitled to alert the Customer via email about the forthcoming end of the term.


D. Right of cancellation, effects of cancellation

  1. Cancellation policy

  2. Right of cancellation
    You have the right to withdraw from this contract within 14 days without giving any reason.
    This cooling-off period will expire after 14 days from the day of the conclusion of the contract.
    In order to exercise your right of cancellation, you must inform us (Mercedes-Benz Accessories GmbH, c/o Mercedes-Benz Customer Assistance Center Maastricht N.V (CAC), P.O. Box 1456, 6201 BL Maastricht, The Netherlands, Telephone 00800 9 777 77 77, fax +44 207 975 7074, email of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post, a fax or an email). For this purpose, you may use the attached sample cancellation form, but it is not obligatory.
    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cooling-off period has expired.

    Effects of cancellation
    If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
    If you requested to begin the performance of the Services during the cooling-off period, you shall pay us a reasonable amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

    The sample cancellation form mentioned in the foregoing information is appended as an annex to these general terms and conditions.

  3. The right of cancellation applies only to consumers. A consumer is any natural person who concludes a legally binding transaction for purposes that cannot be attributed primarily to his or her commercial or independent professional work.


E. Prices for Chargeable Services

  1. The prices stated for Chargeable Services are to be understood as final prices for the right to use the Services for a selected vehicle during the agreed term.

  2. No shipping costs will be charged.


F. Payment for Chargeable Services

  1. Chargeable Services may only be paid for using a credit card or PayPal as well as any other methods shown in the third step of the ordering process on the Mercedes me connect Store webpages. The individual steps and options for payment are explained during the ordering process in the Mercedes me connect Store.

  2. MBA reserves the right to exclude certain methods of payment.


G. Availability and Transfer of Chargeable Services

  1. If MBA, through no fault of its own, is not in a position to transfer the ordered Chargeable Service because Daimler AG has not transferred the Chargeable Service to MBA despite the existence of a respective contract, then MBA will have the right to rescind its contract with the Customer; if Chargeable Services that have previously been paid for cannot be transferred, then MBA shall without undue delay notify the Customer thereof via the email address provided by the latter and shall without undue delay refund back to the Customer the payments he had already received. Any further statutory claims of the Customer remain unaffected thereby.

  2. Partial transfers of Services when two or more Chargeable Services are ordered will be permissible to the extent that this would be deemed reasonable for the Customer.

  3. Force majeure and operational disruptions that occur at MBA or Daimler AG and that temporarily prevent MBA, through no fault of its own, from transferring the Chargeable Service, will release the duty of performance during the period of defective performance/default triggered by such circumstances.

  4. If similar disruptions lead to a postponement of contractual performance for more than 14 days after acceptance of the order or a missed binding transfer date, then the Customer may rescind the contract. Any further rights will not be affected thereby.


H. Premature Ending of Services in Cases of Chargeable Services

  1. If the Customer (a) deletes the Mercedes me App or the App for the Mercedes me Adapter pursuant to section 4.6 of the GTC, (b) deactivates the Services pursuant to section 4.7 of the GTC, (c) causes the disconnection of his vehicle pursuant to section 5.3 of the GTC, (d) terminates the Mercedes me connect Master Agreement or individual Services pursuant to section 8.3 of the GTC, or (e) changes his domicile pursuant to section 8.4 of the GTC, then there will be no (proportional) grant-back of the fees that the Customer paid to MBA for the relevant Chargeable Services.

  2. If Daimler AG (a) blocks the Services pursuant to section 7.2 of the GTC or (b) terminates the Mercedes me connect Master Agreement or individual Services pursuant to section 8.5 of the GTC for good cause, then there will be no (pro rata) grant-back of the fees that the Customer paid to MBA for the relevant Chargeable Services.

  3. If the Customer (a) terminates the Mercedes me connect Master Agreement pursuant to section 8.3 of the GTC because he has rescinded the purchase or leasing contract related to a new vehicle, or (b) terminates the Mercedes me connect Master Agreement or individual Services for good cause pursuant to section 8.5 of the GTC, then the fees that the Customer paid to MBA for the relevant Chargeable Services shall be granted back pro rata for the period starting from the date on which the termination went into effect until the agreed end of the term.


I. Complaints

  1. The Customer may contact the following offices regarding questions and complaints about the Chargeable Services:

    Customer Assistance Center Maastricht N.V (CAC)
    P.O. Box 1456,
    6201 BL Maastricht
    The Netherlands

    Email address:

    Telephone number*: 00800 9 777 77 77
    *Free of charge from landline, mobile phone charges may differ

  2. If Daimler AG does not, in accordance with the Daimler Terms of Use, provide those Services for which the Customer has purchased Chargeable Services, then the fees paid by the Customer to MBA for the relevant Chargeable Services will be granted back proportionally for the relevant period of time. Any further statutory claims of the Customer remain unaffected thereby.

    Note: As described in the Daimler Terms of Use (specifically section 4.9 of the GTC), the Services may be subject to restrictions, inaccuracies, impairments and disruptions. Moreover, the Services could change as prescribed under the agreement between the Customer and Daimler AG (specifically under section 4.11 of the GTC).

  3. The description of the Services in the respective Daimler Terms of Use shall not be deemed to create a guarantee [in German: Garantie] or an assumption of a procurement risk that is not based on fault [in German: verschuldensunabhängiges Beschaffungsrisiko].

  4. This Part I does not apply to claims for damages. Those claims will be governed by Part J Liability.


J. Liability

  1. In the event MBA is liable for damages through slight negligence on grounds pursuant to applicable laws, the liability is limited as follows: Liability exists only if material immanent obligations arising from the contract have been violated, in particular those which are imposed upon MBA in accordance with the spirit and purpose of contract or whose performance is a prerequisite for the due and proper performance of the contract, where the Customer regularly relies and ought to be able to rely upon Daimler complying with such obligations. This liability is limited to typical damage foreseeable at the time of the entry into force of the contract.

    If the Customer is a business person who is acting in the performance of their commercial or independent business activity at the time of conclusion of the contract, the same applies to damage caused through gross negligence, however, not through gross negligence committed by legal representatives or managing staff of MBA.

  2. Regardless of the issue of fault, this shall not prejudice the liability of MBA if MBA has provided a guarantee or accepted a procurement risk, or under the terms of the German Product Liability Act or other applicable product liability laws.

  3. Personal liability on the part of the legal representatives, vicarious agents and employees of MBA is excluded in cases of damage resulting from their slight negligence. With the exception of legal representatives and officers of MBA, such limitation shall also apply to cases of damage resulting from gross negligence on behalf of MBA’s vicarious agents and employees.

  4. The limitations of liability set forth in this section do not apply in the event of death or personal injury.


K. Further Rights, Judicial Forum, Governing Law and Address for Service of Process

  1. The laws of the Federal Republic of Germany shall govern contracts that are concluded through orders placed with the Mercedes me connect Store, unless mandatory national consumer protection regulations under the law of the country in which the Customer is domiciled or has his place of habitual residence take precedence to the benefit of the Customer.

  2. If the Customer qualifies as a business person within the meaning of Part J, section 1 para. 2, then exclusive jurisdiction and venue with respect to all current and future claims arising from or connected with this contractual relationship shall lie with the competent courts located at MBA's principal place of business.

  3. The same jurisdiction and venue shall apply to the domestic Customer if he is not subject to general jurisdiction domestically, if he changes his domestic domicile or domestic habitual abode after the contract is concluded, or if his domicile or habitual abode is not known at the time that the lawsuit is filed. Otherwise, the competent courts located at the Customer's domicile will be deemed to be the proper judicial forum with respect to any claims asserted by MBA against the Customer.

  4. The United Nations Convention on Contracts for the International Sale of Goods of April 11, 1980 will not apply.

  5. Should one or more of the foregoing provisions be or become invalid, then the validity of the remaining provisions herein will not be affected thereby.

  6. Address for service of process purposes: Mercedes-Benz Accessories GmbH, Am Wallgraben 125, D - 70565 Stuttgart, Germany, Sitz und Registergericht/Domicile and Register Court: Stuttgart, HRB-Nr./Commercial Register No.: 20881, Geschäftsführung/Management: Andrea Finkbeiner-Müller (Vorsitzende/Chairman), Julia Mink.


Important: For purposes of exercising the right of cancellation, the addresses listed in the information concerning the right of cancellation shall apply. For questions and complaints, please contact the free Store Hotline shown in Part I, section 1.


L. Information on Online Dispute Resolution

The EU Commission has created an Internet platform for online dispute resolution (so-called "ODR Platform"). The ODR platform serves as a contact point for the extra-judicial settlement of disputes concerning contractual obligations arising from online purchase contracts. You can access the ODR platform via the following link:


M. Note pursuant to Section 36 of the German act on the resolution of consumer disputes (VSBG)

Mercedes-Benz Accessories GmbH will not take part in proceedings to resolve a dispute before a consumer arbitration body in accordance with VSBG, neither is it obliged to do so.


Print version Sample cancellation form (pdf)

Notice of right to cancel

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To exercise your right of withdrawal, you must inform us (Mercedes-Benz Accessories GmbH, c/o Mercedes-Benz Customer Assistance Center Maastricht N.V. (CAC), P.O. Box 1456, 6201 BL Maastricht, The Netherlands, Telephone 00800 977 777 77, fax +44 207 975 7074, email ( your decision to withdraw from this contract by an unequivocal statement (e.g., a letter sent by post, fax or email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us (Mercedes-Benz Accessories GmbH, c/o Loxxess Neuburg GmbH & Co. KG, Aurach Branch, Steinauer Weg 7, D-91589 Aurach) without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of sending back the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.