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Privacy Statement

Privacy Officer

Mercedes-Benz Canada ("Mercedes-Benz Canada"/"We")
2680 Matheson Boulevard East, Suite 400
Mississauga, ON L4W 0A5
Canada
Email: privacyofficer@mercedes-benz.ca

Data Protection Officer:

Mercedes-Benz Canada ("Mercedes-Benz Canada"/"We")
2680 Matheson Boulevard East, Suite 400
Mississauga, ON L4W 0A5
Canada
Email: privacyofficer@mercedes-benz.ca

Areas:

 

 

Data protection information for the Mercedes me Store website

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1. Data protection

Thank you for visiting our website and for your interest in our products and services. At Mercedes-Benz Canada, protecting your privacy is very important to us. This data protection information explains our practices regarding the collection, use, and sharing of information that is collected, generated, recorded, used, disclosed or stored when you visit our Mercedes me Store website. Please note that this data protection information supplements our general Privacy Policy, which can be found at https://www.mercedes-benz.ca/en/legal-notices/privacy-policy and explains how we handle your personal information more generally when you interact with us. We additionally refer to the Mercedes-Benz Data Protection Policy:

Mercedes-Benz Data Protection Policy (pdf)

Our data protection information for the use of our websites and the Data Protection Policy of Mercedes-Benz AG do not apply to your activities on the websites of social networks or other providers which you may access via links on our websites. Please obtain information about the respective data protection regulations on the websites of said providers.

 

2. The Information We Collect

  1. When you visit our websites we save specific information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to open a website or received an error message), the use of website functions, any search terms you may have entered, the frequency with which you open individual websites, the names of files you retrieve, the transferred data quantity, the website from which you accessed our websites and the website you visit after having visited our website either by clicking links on our websites or by directly entering a domain in the input field of the same tab (or the same window) of the browser you used to open our websites. For security reasons, in particular to prevent and detect attacks on our websites or fraudulent behaviour, we also save your IP address and the name of your internet service provider for a period of seven days.
  2. We shall only store other personal data if you provide us with such data in connection with a registration process, a contact form, a chat, a survey, a competition or execution of a contract, for example, and then only to the extent to which we are permitted by consent which you have granted or by applicable legal provisions.
  3. You are under no legal or contractual obligation to submit your personal data. Certain functions of our websites may be dependent on you providing personal data, however. If you fail to provide personal data in such cases, functions may be restricted or unavailable.
  4. You may choose to withdraw your consent for certain uses and disclosures, subject to legal or contractual restrictions and reasonable notice. Customers can opt-out by contacting our Privacy Officer. Please note that opting out of the collection of your personal information may disrupt or disable certain Services or features. Please see our Privacy Policy at https:www.mercedes-benz.ca/en/legal-notices/privacy-policy for more information on withdrawing consent to the use and disclosure of your personal information.

 

3. How the Information is Used

We are committed to using the information we collect only in ways that are consistent with the context in which we collected the information, and consistent with the choices that you make, including in the following ways and for the following purposes below:

  1. We use the personal data which are collected when you visit our websites in order to make the use of the websites as user-friendly as possible for you and to protect our IT systems from attacks and other illegal activities.
  2. Where you provide us with additional personal data, e.g. in connection with a registration process, a chat, a contact form, a survey, a competition or execution of a contract, we use these data for the stated purposes, for customer management purposes and - where necessary - for the purposes of handling any business transactions and settling the appurtenant accounts, to the necessary extent in each instance.
  3. For other purposes (e.g. display of personalized content or advertising based on your user behaviour), we and possibly selected third parties use your data, providing you give your consent (= agreement) to this within our Content Management System. More information and decision options are available here:
    Consent Management
  4. Furthermore, we use personal data, providing we are legally obliged to do so (e.g. saving of data to meet storage/retention obligations under commercial or tax law, release of information to comply with administrative or court order, e.g. to a law enforcement agency).

 

4. Information Sharing – Use of service providers

  1. Our websites may also include third-party offers. When you click on such an offer, we transfer the required scope of data to the offering party (e.g. the information that you found this offer on our website and any other information which you have already provided on our websites for this purpose).
  2. Where we use so-called "social plug-ins" of social networks such as Facebook and Twitter on our websites, we integrate these as follows:

    When you visit our websites the social plug-ins are deactivated, i.e. no data is transferred to the operators of these networks. If you wish to use one of the networks, you can click on the relevant social plug-in to establish a direct connection to the server of the network concerned.

    If you have a user account with the corresponding network and you are logged in to this specific social network at the time you activate the social plug-in, this network can attribute your visit to our websites or to your user account. If you would like to prevent this, please log out from the network prior to activating the social plug-in. A social network is unable to attribute a visit to other Mercedes-Benz websites before you have not also activated any available social plug-in there.

    If you activate a social plug-in, the network directly transfers the consequently available data to your browser, which integrates it into our websites. In this situation there may also be data transfers that are initiated and controlled by the corresponding social network. Your connection with a social network, the data transfer which takes place between the network and your system, and your interactions on this platform are subject solely to the data protection provisions of the network concerned.

    The social plug-in remains active until you deactivate it or delete your cookies.

    Information on cookies

  3. When you click on a link to an offer or activate a social plug-in, it is possible that personal data may reach providers in countries outside of Canada, which do not guarantee an "adequate level of protection" corresponding to Canadian standards. Please consider this before clicking on a link or activating a social plug-in and thereby initiating a transfer of your data.
  4. For the operation, optimization and security of our websites we also use qualified service providers (e.g. IT service providers, marketing agencies). We only pass on personal data to these service providers if so required for the provision and use of the websites and their functionalities, for the pursuit of legitimate interests, to meet legal obligations or insofar as you have consented to this. Further details about the recipients are available in our Consent Management System:

    Consent Management

 

5. Security

We apply technical and organizational security measures to protect your data which we have under our control against manipulation, loss, destruction and access by unauthorized persons. Our security measures are subject to ongoing improvement in line with technological developments. For more information on how we protect personal information, please see our Privacy Policy at
https://www.mercedes-benz.ca/en/legal-notices/privacy-policy

 

6. Deletion of your personal data

We shall delete your IP address and the name of your internet service provider after storing it on security grounds for seven days. We shall otherwise delete your personal data as soon as the reason for which we collected and processed the data no longer applies. Storage continues beyond this period only where required by the laws, ordinances or other statutory provisions to which we are subject or in accordance with statutory provisions in third-party countries, provided that an adequate level of protection is available in the third-party countries concerned. Where deletion is not possible in an individual case, the relevant personal data will be marked with the aim of restricting its future processing.

 

7. Data subject rights

  1. Upon written request, Mercedes-Benz Canada will inform customers of the existence, uses, and disclosures of their personal information and give them access to that information, except where we are restricted from doing so by law. Customers should make clear in their request what information they would like to have changed, whether they would like to have their personal information suppressed from our database, or otherwise let us know what limitations they would like to put on our use of the information they have provided us.
  2. Customers can request access to their personal information in our custody or control by contacting our Privacy Officer (see “Privacy Officer” section above). If Mercedes-Benz Canada is unable to provide access to all of the personal information that we hold about a customer, we will provide the reasons for denying access to the customer.
  3. Mercedes-Benz Canada will respond to all requests for access to information within 30 business days from the receipt of request and at minimal or no cost to the individual. Where there is a cost associated with processing the request, we will notify the customer in advance.
  4. If a customer finds that the information provided to them is inaccurate or incomplete, the customer may contact our Privacy Officer and we will amend this information, as appropriate. If we determine that it is inappropriate to amend a customer’s information, we will note this within our records.
  5. Please note that we may need to retain certain information for recordkeeping or legal compliance purposes and/or to complete any transactions that a customer began prior to requesting such change or suppression. There may also be residual information that will remain within our databases and other records, which will not be removed.

 

8. Newsletter

If you subscribe to a newsletter which is offered on our website, the data you provide when registering for the newsletter will be used solely for the purpose of sending out the newsletter, unless you consent to any use beyond this. You can end the subscription at any time via the unsubscribe option in the newsletter.

 

9. Central Mercedes-Benz AG access service

The central Mercedes-Benz AG access service enables you to create a single user account to log in to all websites and applications of the Mercedes-Benz and its brands that are offered through this service. The applicable Terms of Use contain special data protection provisions. You can call up these Terms of Use on the respective log-in pages of the connected websites and applications.

 

10. Transfer of data outside of Canada

Please note that information may be stored and processed in any country where Mercedes-Benz Canada or its affiliates are located, or engages service providers. Those countries may not have the same data protection laws as Canada. When we transfer information from or about you or your use of our products, services or websites to other countries, we will protect it as described in our Privacy Policy. By using our products, services, websites, or otherwise providing information to us, customers consent to the transfer of their information to countries outside of Canada.

Last revised: March 2023

 

 

Data protection information for the purchase of chargeable Mercedes me connect services and chargeable on-demand features

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Information on Processing of Personal Data

  1. Mercedes-Benz Canada will process the Customer's data as the controller for the purpose of and to the extent required to fulfil the purchase contract. In this context Mercedes-Benz Canada passes on customer data to Mercedes-Benz AG to the extent necessary in order to fulfil the purchase contract.
  2. Furthermore, Mercedes-Benz Canada may process the Customer's personal data which it receives in connection with the performance of the purchasing contract for the protection of Mercedes-Benz Canada legitimate interests (assertion, exercise or defence of legal claims), for the protection of the data and/or information processing systems required for performance of the contract or for the fulfilment of the legal obligations, and may provide such data to third parties (in particular government authorities) to the extent required for investigating any violations against the General Terms and Conditions, misuse of services or attempts to gain unauthorized access to information processing systems or to data of other customers.
  3. The Customer’s data will be stored for the duration of the contractual relationship and will subsequently be retained in conformity with the legal commercial and legal tax record-keeping requirements. The data will then be deleted, unless further storage is required for the protection of Mercedes-Benz Canada legitimate business or contractual needs (in particular for the assertion, exercise and defence of legal claims).
  4. Mercedes-Benz Canada has appointed technical service providers and payment service providers to handle and manage payment transactions. These companies are located in the European Union, with affiliates located in Canada, and have access only to such personal data as are required to perform their tasks. Mercedes-Benz Canada has concluded contracts with these service providers, which contain provisions on the handling and protection of personal data.

    If you wish to make an electronic payment in order to purchase products or services on this website, it will be necessary to transfer the corresponding payment transaction data (e.g. bank account number or credit card number, name of card holder, card's period of validity, amount and time of payment) to these service providers, in order to enable conclusion of the purchase transaction.

  5. To keep your payment data (e.g. credit card details) available for future payments made via the websites linked to the Mercedes me Portal , they will be stored and processed at your request by Mercedes pay GmbH.

    This service can be deactivated or stored data can be managed at any time under "My data" on Mercedes-Benz Canada Mercedes me Portal.

    Further information on data processing by Mercedes pay GmbH can be found at the following link:

    Data privacy statement of Mercedes pay

  6. To the extent that Mercedes-Benz Canada processes the Customer's personal data, the Customer is entitled:
    • to request and gain access to information about the existence, uses, and disclosures of their personal information, except where Mercedes-Benz Canada is legally restricted from doing so by law; and
    • to request the amendment of their information if they find the information is inaccurate or incomplete. Such amendments will only be made where appropriate.
  7. To exercise these rights, the Customer can contact Mercedes-Benz Canada using the contact details presented at the top of this Privacy Statement. Furthermore, the Customer has the right to file a complaint with a data protection supervisory authority.

 

Last revised: March 2023

 

 

Data protection information for the purchase and use of chargeable Mercedes me connect services and chargeable on-demand features in the MBUX multimedia system

This data protection information applies when you purchase chargeable Mercedes me connect services and chargeable on-demand features in the MBUX multimedia system.

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Information on Processing of Personal Data

This data protection information from Mercedes-Benz Canada provides information on how personal data is processed when you visit the "Store in the Vehicle", and what rights and claims are associated with it. This data protection information applies exclusively to this "Store in the Vehicle".

  1. Controller
    Privacy Officer of Mercedes-Benz Canada, Mercedes-Benz Canada Inc., 2680 Matheson Boulevard East, Suite 400, Mississauga, ON L4W 0A5, email address:privacyofficer@mercedes-benz.ca
  2. Collection and processing of personal data when you visit the Store
    When you visit the "Store in the Vehicle", personal data such as your Mercedes me user ID and your vehicle's VIN will be processed and stored for the purpose of presenting the available product range. To enable presentation of the product range and to facilitate the ordering process, within the Mercedes me connect environment Mercedes-Benz AG forwards customer data to Mercedes-Benz Canada. Your personal data will be deleted as soon as the purpose for which Mercedes-Benz Canada has collected and processed the data no longer applies. Beyond this period of time, data are only stored if this is necessary to comply with the laws, directives or other regulations to which we are subject.
  3. Collection and processing of personal data in connection with an order
    Mercedes-Benz Canada processes the Customer's data for the purpose of and to the extent necessary for the order process and fulfilment of the purchase contract. For this purpose, Customer data will be passed on to Mercedes-Benz AG for the contractual performance.
    Furthermore, Mercedes-Benz Canada may process the Customer's personal data which it receives in connection with performance of the contract for the protection of Mercedes-Benz Canada legitimate interests (assertion, exercise or defence of legal claims), for the protection of the data and/or information processing systems required for performance of the contract or for the fulfilment of the legal obligations, and may provide such data to third parties (in particular government authorities) to the extent required for investigating any violations against the General Terms and Conditions, misuse of Services or attempts to gain unauthorised access to information processing systems or to data of other customers.
    The Customer’s data will be stored for the duration of the contractual relationship and will subsequently be retained in conformity with the legal commercial and legal tax record-keeping requirements. The data will then be deleted, unless further storage is required for the protection of Mercedes-Benz Canada legitimate interests (in particular for the assertion, exercise and defence of legal claims).
  4. Security
    Mercedes-Benz Canada uses technical and organizational security measures in order to protect the data which is provided by you and managed by us from manipulation, loss, destruction and access by unauthorized parties. The security measures are subject to ongoing improvement by Mercedes-Benz Canada in line with technological developments.
  5. Data subject rights
    To the extent that Mercedes-Benz Canada processes the Customer's personal data, in accordance with the statutory provisions the data subject has the following rights:
    • to request and gain access to information about the existence, uses, and disclosures of their personal information, except where Mercedes-Benz Canada is legally restricted from doing so by law; and
    • to request the amendment of their information if they find the information is inaccurate or incomplete. Such amendments will only be made where appropriate.
  6. Right to Opt-Out
    Furthermore, the data subject has the right to withdraw consent or opt-out of the collection of personal information, subject to legal or contractual restrictions. In some cases, data subjects may be able to remove personal information by simply logging into their account. Otherwise, you can contact the Privacy Officer or the Customer Assistance Center at can.enquiries@cac.mercedes-benz.com or 1-800-387-0100 for additional information or support.

    Please note that opting out of the collection of your personal information may disrupt or disable certain services or on-demand features.

 

Last revised: March 2023