Case number: solved. To make sure that your Mercedes returns to where it belongs as quickly as possible.
Although you cannot keep an eye on your Mercedes around the clock yourself, you can at least rest assured that the necessary steps will be taken as soon as possible in the event of theft. In that case, one thing matters above all: not losing any time and finding out where your Mercedes is as quickly as possible. Our authorised service partner can provide the crucial edge in terms of time. The service partner releases the position data of your vehicle directly to police. As a result, the investigations start immediately even without a court order. And you increase the chances that your Mercedes quickly returns to where it belongs.
Your advantages at a glance.
If your vehicle was stolen, report the theft immediately to the police. There you will be given a case number. Then use the service in the Mercedes me App to contact the security centre of our authorised service partner. After you have relayed your data, the case number and the relevant police station to the security centre, its employees will take care of the further process. They will manage communication with the police and provide support for the officers by starting the tracking feature and transmitting the position data. If your vehicle is located, the police can start the search immediately.
Note on use:
This service can be used 10 days after purchase (waiting time). Vehicles that cannot be detected prior to purchasing this service or during the waiting time are not included in this service. It is also recommended that you store an e-mail address in your Mercedes me account in addition to your mobile phone number. This allows you to report a loss even if your vehicle and smartphone have been stolen.