Full information about Navigation Services can be found in this PDF.
At a glance
Treat yourself and your Mercedes to the complete package – with no compromises. Enjoy the benefits of all product packages, with the full scope of Digital Extras that are available for your Mercedes: control vehicle functions from your smartphone, navigate using intelligent, dynamic route guidance, and take advantage of the security mechanisms for your Mercedes.
The usable package scope may vary, depending on your vehicle's equipment.
Everything safely in view
If you forgot to lock your Mercedes-Benz, you can use the Mercedes me connect app to do so remotely. If you ever lock yourself out of your vehicle or fellow travelers arrive at the vehicle before you, you can also unlock the doors conveniently through the app. Please note the vehicle must be located in an area with mobile network coverage.
Everything just as you like it
Simply use the Personalization function so everything in your vehicle is set to your preference. You can use it to add your individual profile to store preferred vehicle settings (depending on model availability) such as color settings for the ambient lighting. You can store these personal settings in your vehicle under "Settings" and use them any time.
No more unpleasant surprises
A smartphone notification informs you in real time should your vehicle be moved or disturbed. In addition, the Mercedes me connect App shows the cause of the alarm as well as the level, place and time of the damage. When potential parking damage is detected, you will also see this information on the multimedia display when you enter the vehicle.
Ready for any change in the weather
You arrive at the office in the morning in heavy rain, but later the sun comes out. To prevent your Mercedes parked outside from getting too hot inside by the time you finish work, you can raise the sliding sunroof by remote control. A tap on a button in the Mercedes me App is all it takes – even if you are not near your car. And should it start to rain again, the sliding sunroof will close automatically to keep the interior safe and dry.
Fresh air at the push of a button
The sunniest of weather can sometimes be a challenge, as you can't always find a parking space in the shade. Provide for a pleasant climate inside your Mercedes before you set off again. Using the Mercedes me App, you can open the windows and freshen up the interior by remote control while you are on the way to your vehicle. Should it suddenly begin to rain, the windows will close again automatically.
So you know just where you are
Foreign city, winding streets – you can find yourself asking where you parked and what the quickest way back to your vehicle is. Fortunately, your smartphone knows the answer. Your parked vehicle can be located by the app within a radius of 1.5 km, providing you with the quickest route back to your Mercedes straight away.
Leave nothing to chance
Your offspring is off once again on a spontaneous tour in your Mercedes with friends. But you don't want your vehicle to be manoeuvred off in all directions without any restrictions? Then simply define a restricted area by marking it out on your smartphone or on the Mercedes me Portal. As soon as your vehicle leaves or enters this area again, you will be notified.
Finds your Mercedes whenever and wherever
If someone from the family has borrowed your Mercedes without asking, you'll obviously be keen to know just where they are at any given moment. You can easily find this out: either via smartphone or on the Mercedes me Portal. Your vehicle's current GPS coordinates will be relayed for this purpose. The driver will be informed of this tracking and can deactivate the function by phone if they wish via the Mercedes-Benz Customer Assistance Center. Contact can be made via Info Call or on your own mobile phone.
To prevent your Mercedes from going astray.
The long-awaited holiday is finally here. You entrust your Mercedes to a valet parking service upon arrival at the airport. You want to be sure your Mercedes is in safe hands, of course. Vehicle Monitoring lets you keep an eye on all your vehicle's movements while you're away. You receive a notification whenever the ignition is switched on or whenever your Mercedes is moved away from its parking space. So that you have everything under control - leaving you free to enjoy the finer things in life while on holiday.
Let your Mercedes light up the way
It's a familiar predicament: in the dark it can prove impossible to find the vehicle which you parked in a large car park in daylight. The simplest solution: save yourself the trouble and have your Mercedes guide you instead. Just activate your vehicle's hazard warning lamps and horn in the Mercedes me App. Your vehicle will remain locked as you make your way to it.
"Car sharing is caring" – share your Mercedes contactlessly
Your friends have spontaneously decided to go on a trip? Your family needs to use your Mercedes every now and again? With this upgrade, you'll keep those dear to you mobile – without loads of organising. Thanks to the digital key handover, you can have your Mercedes ready for someone else to borrow at a moment's notice, any time and anywhere, wherever you may be. The process is easy: simply add a key in the vehicle which is to be used for authentication purposes. To do this, activate the key at the desired time in your Mercedes me App. Once the person has finished using your vehicle, you can deactivate the key on the spot, using the App. The borrower of your vehicle doesn't need to do anything except message or call you before and after.
Note on use
Please note your specific insurance conditions apply independently of this service. Insuring other drivers and permission to leave a key in the glove compartment are matters you must clarify directly and individually with your insurer. Please only leave a deactivated vehicle key in the vehicle. An activated key which is left in the glove compartment may lead to loss of your insurance coverage.
Takes you directly to the next available parking space.
The troublesome search for a parking space – stressful for the driver, avoidable traffic build-up for local residents. The Available Parking Spaces service locates available parking spaces for you in multi-storey car parks and on the street. If you decide on a spot in a multi-storey car park you will receive information such as opening times, prices, payment options and the height limit of the entrance. For parking spaces on the street you will receive information on the size of the parking space and the time that has elapsed since the space became available.
See the weather coming
Get ready for the weather at your destination even during the trip – the Weather service shows you on the map where it's currently sunny, cloudy or raining. Then just tap on the respective weather symbol for further information about the forecast for that area.
Navigate straight to points of interest at any location
Where is the Skytree in Tokyo? How do you get to the Golden Gate Bridge in San Francisco? Your Mercedes knows the way to all the must-see attractions on your city break. You start the Local Search by voice command ..."Hey Mercedes, take me to the Louvre in Paris" or by entering information via the central controls. Save your search results or start your navigation system right away. This way, you can find any point of interest with ease.
Be prepared for any weather, wherever you go
On your way to the mountains, you plan for a break at an idyllic lake. You’ve packed the swimwear and planned the most beautiful route in advance – now only the weather has to play along. Your Mercedes knows if you can expect sun and pleasant temperatures: MBUX "Weather (Online UI)" shows current weather information and forecasts on the media display. You choose the locations for which weather data is displayed – your current location, your destination and any other location of your choice.
Finds the fastest route to your destination every time
On your well deserved weekend outing you are making good progress on the motorway when all of sudden everything comes to a grinding halt – you're in a jam. It is situations such as this that make you wish you had a means of foreseeing traffic situations and taking timely evasive action. Live Traffic Information makes precisely this possible: Your route is modified automatically by reference to current traffic information, and you can continue your journey on less congested roads. Your arrival time is updated dynamically so that you know exactly when you will reach your destination. You stay on the move and can make the best possible use of your valuable time.
Safe and anticipatory driving with the aid of information from the connected network
On a trip in the mountains you're suddenly confronted with an icy patch around a bend and only just avoid skidding out of control. Everyone has experienced such unsettling situations, which pose a major risk in road traffic. Thanks to Car-to-X Communication you can see such hazards coming and react in good time. Vehicles equipped with this technology communicate with each other, so that information is relayed to your vehicle and you, in turn, also keep other drivers informed. You are warned by a marking on the navigation map and, where appropriate, by a spoken announcement. This way, you reach your destination safely, and without any unpleasant surprises.
Always on track with up-to-date map data
Time before heading off on holidays is at a minimum and you still have to go to the workshop to have your navigation data updated? Such time-consuming map updates are a thing of the past with the Online Map Update. You can conveniently update your maps via mobile communication or download from the Mercedes me Portal. In this way, you can always be sure that you will reach your destination via the best route.
Your advantages at a glance
With up-to-date navigation maps you will reach your destination quicker and you will be more relaxed, too. And the Online Map Update also makes updating the map data simpler because a visit to the workshop is no longer required. All you need is a Mercedes me user account and a link to Mercedes me connect for your vehicle. Then select a map region on the Mercedes me Portal. Otherwise you can update your maps manually, for example if you are planning a trip abroad and would like to update the maps for individual countries or regions. In this case, you can conveniently download the required maps via the Mercedes me Portal and subsequently install it in the vehicle using a USB stick or SD card. Please turn on the ignition to do so.
Case number: solved. To make sure that your Mercedes returns to where it belongs as quickly as possible
Although you cannot keep an eye on your Mercedes around the clock yourself, you can at least rest assured that the necessary steps will be taken as soon as possible in the event of theft. In that case, one thing matters above all: not losing any time and finding out where your Mercedes is as quickly as possible. Our authorised service partner can provide the crucial edge in terms of time. The service partner releases the position data of your vehicle directly to police. As a result, the investigations start immediately even without a court order. And you increase the chances that your Mercedes quickly returns to where it belongs.
Your advantages at a glance
If your vehicle was stolen, you report the theft immediately to police yourself. That is where you are given a case number. You then use the service in the Mercedes me App to contact the security centre of our authorised service partner. Incidentally: if you have an anti-theft alarm system, a message is sent to the security centre automatically. After you have relayed your data, the case number and the relevant police station to the security centre, its employees take care of the further process. They manage the communication with police and provide support for the officers by starting the tracking and transmitting the position data. If your vehicle was located, police can start with the search immediately.
Note on use
This service can be used 10 days after purchase (waiting time). Vehicles that cannot be detected prior to purchasing this service or during the waiting time are not included in this service. It is also recommended that you store an e-mail address in your Mercedes me account in addition to your mobile phone number. This allows you to report a loss even if your vehicle and smartphone have been stolen.
The block button for all keys of your Mercedes
You step out of the house and routinely pat down your pockets. Smartphone, wallet, you've got everything – but where is the car key? Have you misplaced it, or lost it? Or has it even been stolen? The uncertainty makes for an uneasy feeling. Take a breath and deactivate your car key via the Mercedes me App. And once the key has turned up, you can activate it again via the Mercedes me App.
Your advantages at a glance
One click in the Mercedes me App and entering your Mercedes me PIN blocks all your keys and locks your Mercedes. Compatible NFC devices such as the digital vehicle key on the smartphone are also deactivated. The two-stage steering wheel lock provides additional protection. This way you can be sure that nobody moves your Mercedes without you wanting them to.
- Safety & Service
- Mercedes-Benz Cars New Zealand Limited
- Note on use
- Term: 12 months; 36 months
The Excellence Package is available for all model series with a navigation system.
The Excellence Package is available in all model series with the MBUX multimedia system or the COMAND Online multimedia system.
The included services "Personalisation", "Theft notification and parking damage detection" and "Remote Window Control" require that the corresponding optional equipment is installed in the vehicle.
Notification by smartphone in conjunction with the service "Theft notification and parking damage detection" is not available for cabriolets.
Your smartphone – your Mercedes. Everything under control at all times.
Always takes the route that's best for you. The faster and safer way to reach your destination, thanks to real-time traffic data.
GUARD 360° Package
A bodyguard for your Mercedes: extra security, and help with locating it as quickly as possible if it's stolen.