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Privacy Statement

MERCEDES-BENZ STORE PRIVACY STATEMENT AUSTRALIA

Thank you for visiting our websites and for your interest in our products and services. Mercedes-Benz Australia/Pacific Pty Ltd (“MBAuP” “Us” “Our” "We") attach great importance to the protection of your personal information. We process personal information in accordance with applicable data protection laws and regulations.

This Privacy Statement provides you with information about the ways in which we will handle your personal information in relation to our Mercedes-Benz Store which includes:

  • the Mercedes-Benz Store website;
  • the purchase of fee based Digital Extras and fee based Additional Digital Extras; and
  • the purchase of fee based Digital Extras and fee based Additional Digital Extras in the MBUX multimedia system located within your vehicle.

Further details on how your personal information will be handled by us can be found by referring to our full Privacy Policy www.mercedes-benz.com.au. This policy ontains information about how you can access the personal information that we hold about you, how you can seek to correct it and how to complain about a suspected breach of your privacy or about how we have handled your personal information.

We reserve the right to modify this Privacy Statement and our Privacy Policy from time to time. Any changes will be notified by posting an updated version on our website. Your continued use of our website and services following any updates constitutes acceptance of the data protection notices and/or privacy policy (as the case may be) as amended. We recommend you regularly review our website. If you do not agree with any aspect of our updated data protection notices or privacy policy, you must promptly notify us and cease using our website and services.

You may request access to the information we hold about you, or request that we update or correct any personal information we hold about you, by setting out your request in writing and sending it to us at mbaupprivacyofficer@mercedes-benz.com. We will review your request as soon as reasonably practicable (or such other period as required by law). If we are unable to give you access to the information you have requested, we will give you reasons for this decision when we respond to your request.

Whilst our Mercedes-Benz Store can be accessed across the globe, the goods and services sold via the Australian Mercedes-Benz Store are targeted to those located in Australia and as such, this Privacy Statement is based on the applicable data protection laws of Australia. If however the GDPR applies to the collection, holding, storing, processing and/or disclosure of your personal information, then the GDPR sections of this statement shall also apply.

How to contact us:

Mercedes-Benz Australia/Pacific Pty Ltd
44 Lexia Place
Mulgrave, Victoria
Australia 3170
By phone: 1300 300 896*
By email: mbaupprivacyofficer@mercedes-benz.com

*Calls free from landlines, charges for calls from mobile phones may vary

Who is responsible for processing of my personal information?

General

The Mercedes-Benz Store is provided by MBAuP who collect and process your personal information. MBAuP uses MBAG as the technical service provider for operating the "backend" and the associated storage, provision and processing of your personal information.

Unless otherwise stated in this Privacy Statement, MBAG will act only as a processor on behalf of MBAuP and according to its instructions and shall not be responsible for the collection of your personal information.

Further details on how your personal information will be handled by MBAG can be found by referring to the following Privacy Policy: https://group.mercedes-benz.com/documents/company/other/mercedes-benz-dataprotectionpolicy-en.pdf

Mercedes me ID

During your use of our Mercedes-Benz Store, you may be asked to create a central Mercedes-Benz AG access service account (also referred to as a Mercedes Me ID). This enables you to create a single user account to log in to all websites and applications of the Mercedes-Benz and its brands that are offered through Mercedes Me ID.

Further details on how your personal information will be handled by MBAG in relation to a Mercedes Me ID account can be found by referring to the MBAG Privacy Policy available via the Customer Portal (access the portal at www.mercedes-benz.com.au).

Storage of Payment Information

If you request for us to keep your payment information (e.g. credit card details) available for future payments, Mercedes Pay GmbH (“Mercedes Pay”) shall directly collect and store this payment information. Further details on how your personal information will be handled by Mercedes Pay can be found by referring to the following Privacy Policy: https://privacy.mercedes-pay.com/au/en

Data protection information for the Mercedes-Benz Store website

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This section applies when you use or access our Mercedes-Benz Store via our website.

  1. General
    Cross Boarder TransfersGeneralManaging preferences

    We collect personal information via our website (including any microsites) including:

    1. if you choose to supply the information to us by entering your information into the interactive sections on our website (for example, enquiry forms, message boards, chat, profile pages, blogs, social networking features and the like). Please be aware that any information you post or disclose on this website may be available to other site visitors and the general public (depending on the privacy settings you have in place);
    2. if you choose to create a new login or use your existing login or otherwise provide information through our website; when you attend a (product) focus group, review a product or complete a survey;
    3. via cookies or other web technologies which are enabled on our website (please refer to clause 4 below and our Cookie Policy).

    You are under no obligation to submit your personal information however our Mercedes-Benz Store and the supply of the certain functions on our website may be dependent on you providing personal information, and as such, if you do not provide your personal information in such cases, certain functions may be restricted or unavailable.

    2. Purposes of use

    Where you provide us with personal information via our website, we use this information for the primary purpose of fulfilling or processing your order/request or responding to your enquiry or any purpose which we inform you about when we collect your personal information or to which you have provided your consent.

    We may also use the personal information for the following:

    1. in order to make the use of our websites as user-friendly as possible for you;
    2. to provide you with any goods or services you have requested including any Digital Services requested by you (eg: Digital Extras and smart control information and telematics services);
    3. market research, customer surveys, customer analysis and product development;
    4. responding to enquiries in relation to products we sell and services we offer;
    5. customer assistance, care, contact and information;
    6. marketing, events and promotional activities (including but not limited to the display of personalised content or advertising based on your user behaviour);
    7. customer management purposes including communicating to you about any goods and services, answering your requests and complaints or varying products and services;
    8. any related purpose which would be reasonably necessary or directly related to one or more of our functions or activities;
    9. as part of servicing and maintenance of IT systems and applications and to protect our IT systems from attacks and other illegal activities;
    10. accounting, billing or other internal administrative purposes including handling any business transactions and settling the appurtenant accounts;
    11. taking or responding to any legal action or protecting our legitimate interests;
    12. to comply with industry, legal and regulatory requirements; and/or
    13. where permitted or required by law, a court or tribunal.

    3. Transfer of personal information to third parties; social plug-ins; use of service providers

    1. We may disclose your personal information to third parties, including but not limited to:
      1. those that you have consented we disclose your personal information to, either impliedly by your conduct, verbally or in writing;
      2. our authorised dealer network;
      3. contracted service providers including but not limited to advertising and marketing agencies, certain cookie and web technology providers referred to in our Cookie Policy, financiers, insurers, mailing houses, printers, organisations that assist us to conduct promotions, market research, product planning, analytics or research and development, debt collectors, data analysts, IT service providers, roadside assistance providers, database storage and service providers, cloud service providers, auditors and professional advisors;
      4. other members that are part of, related to or associated with the Mercedes-Benz (many of whom are based overseas)
      5. government agencies, enforcement authorities, regulators or other similar entities as required or permitted by law.
    2. Our websites may also include third-party offers. When you click on such an offer, we transfer the required scope of data to the offering party (e.g. information noting that you found this offer on our website and any other information which you have already provided on our website).
    3. Where we use so-called "social plug-ins" of social networks such as Facebook and Twitter on our websites, we integrate these as follows:
      1. When you visit our websites the social plug-ins are deactivated, i.e. no data is transferred to the operators of these social networks. If you wish to use one of the social networks, you can click on the relevant social plug-in to establish a direct connection to the server of the social network concerned.
      2. If you have a user account with the corresponding social network and you are logged in to this specific social network at the time you activate the social plug-in, this social network can attribute your visit to our website to your user account. If you would like to prevent this, please log out from the social network prior to activating the social plug-in. A social network is unable to attribute a visit to other Mercedes-Benz websites before you have not also activated any available social plug-in there.
      3. If you activate a social plug-in, the social network directly transfers the consequently available data to your browser, which integrates it into our websites. In this situation there may also be data transfers that are initiated and controlled by the corresponding social network. Your connection with a social network, the data transfer which takes place between the social network and your system, and your interactions on or with this social network and their platforms are subject solely to the data protection terms of the applicable social network.
      4. The social plug-in remains active until you deactivate it or delete your cookies (see Section 4 [Cookies- Managing preferences] below).
    1. Your personal information collected from our website may be transferred, accessed, processed and/or stored in various countries which include but are not limited to, the European Union (most notably Germany, Iceland, Liechtenstein and Norway), the USA and India.
    2. You authorise such transfer and disclosures of your personal information outside of Australia and in doing so acknowledge that some recipients of this data may be located in countries which do not have laws which require them to protect the information in a way that provides comparable safeguards to those under Australian privacy law.
    3. Where we arrange for work or services to be undertaken on our behalf, that work is undertaken under conditions of confidentiality and may result in your personal information being transferred, accessed, processed and/or stored (for example, on clouds or servers) in various countries for the purpose of service delivery to us or you.
    4. Unless an exception applies in the Privacy Act 1988 (Cth), prior to disclosing personal information to overseas recipients we will take reasonable steps in the circumstances to ensure that the overseas recipient adheres to the APPs.

    4. Cookies

    1. We use different web technologies (such as cookies, tracking technologies and retargeting technologies) so that we can make our webpages more user-friendly, continuously improve them, and show content, offers and advertisements that are more suited to you. We may also use this information to conduct reporting, customer analytics, market research and product development. For more information about what web technologies are and how we use them, please refer to our Cookie Policy on our website.
    2. Important: When certain web technologies are used, cookies on our websites track your browsing activity. In the process, random identifiers (so called “Cookie IDs”) are used which may be brought into connection with your name, your address or similar personally identifiable information that we may already hold (e.g. from an existing contractual relationship). On this basis, if you have already provided us with personally identifiable information, by consenting to the use certain web technologies you are consenting to us associating your browsing activity on our websites to you personally.
    3. For Analysis and Statistics web technologies, Comfort web technologies and Marketing web technologies, will only use these technologies if you agree. For Technically Required web technologies, by simply using our websites, you consent to their use. Further information about the above technologies, the respective providers and the associated processing of personal information, please refer to our Cookie Policy.
    1. You can manage the use of web technologies via our Cookie Policy or via your browser or device by following the manufacturer's instructions on how this is done for the respective browser or device you use.
    2. If you do not wish for us to use certain web technologies (other than those technically required), you can object or “Opt-Out” at any time. We will comply with your objection by placing an Opt-Out cookie in your browser. Please note that for technical reasons, an Opt-Out cookie affects only the browser in which it has been installed. If you delete the cookie or use a different browser or device, you will need to opt out again.
    3. To find out more, please visit our Cookie Policy.

Data protection information for the purchase fee based Digital Extras and fee based Additional Digital Extras

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This section applies when you purchase fee based Digital Extras and fee based Additional Digital Extras.

Data protection information for the purchase and use of fee based Digital Extras and fee based Additional Digital Extras in the MBUX multimedia system

This section applies when you access or use the “in vehicle” Mercedes-Benz via the vehicle MBUX multimedia system.

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Last revised: November 2021 and may change from time to time. Any updated versions will be posted on this website and will be effective from the date of posting.