GUARD 360° User Guide
Full information about GUARD 360° Package can be found in this PDF.
The presented functions are dependent on the particular vehicle model, the individual configuration and the particular market.
GUARD 360° Package
Includes 2 Digital Extras
A bodyguard for your Mercedes: extra security, and help with locating it as quickly as possible if it's stolen.
Free trial month (first order)
GUARD 360° Package monthly | cancellable on a monthly basis
At a glance
Helpful security mechanisms inform you if your Mercedes is stolen. If the worst comes to the worst, you will get support with finding out what happened.
The usable package scope may vary, depending on your vehicle's equipment.
Case number: solved. To make sure that your Mercedes returns to where it belongs as quickly as possible
Although you cannot keep an eye on your Mercedes around the clock yourself, you can at least rest assured that the necessary steps will be taken as soon as possible in the event of theft. In that case, one thing matters above all: not losing any time and finding out where your Mercedes is as quickly as possible. Our authorised service partner can provide the crucial edge in terms of time. The service partner releases the position data of your vehicle directly to police. As a result, the investigations start immediately even without a court order. And you increase the chances that your Mercedes quickly returns to where it belongs.
Your advantages at a glance
If your vehicle was stolen, report the theft immediately to the police. There you will be given a case number. Then use the Digital Extra in the Mercedes-Benz App to contact the security centre of our authorised service partner. After you have relayed your data, the case number and the relevant police station to the security centre, its employees will take care of the further process. They will manage communication with the police and provide support for the officers by starting the tracking feature and transmitting the position data. If your vehicle is located, the police can start the search immediately.
Note on use
Vehicles that cannot be found prior to purchasing this Digital Extra are not included in this Digital Extra. It is also recommended that you store an e-mail address in your Mercedes-Benz account in addition to your mobile phone number. This allows you to report a loss even if your vehicle and smartphone have been stolen.
The block button for all keys of your Mercedes
You step out of the house and routinely pat down your pockets. Smartphone, wallet, you've got everything – but where is the car key? Have you misplaced it, or lost it? Or has it even been stolen? The uncertainty makes for an uneasy feeling. Take a breath and deactivate your car key via the Mercedes-Benz App. And once the key has turned up, you can activate it again via the Mercedes-Benz App.
Your advantages at a glance
One click in the Mercedes-Benz App and entering your Mercedes me ID PIN blocks all your keys and locks your Mercedes. Compatible NFC devices such as the digital vehicle key on the smartphone are also deactivated. The two-stage steering wheel lock provides additional protection. This way you can be sure that nobody moves your Mercedes without you wanting them to.
Product information
- Category
- Safety and Service
- Provider
- Mercedes-Benz UK Limited
- Note on use
- Term: 12 months; 36 months; monthly | cancellable on a monthly basis
Our recommendation
Standard Digital Extras
The essential digital equipment for your Mercedes – AVAILABLE FREE OF CHARGE.
Remote Retrieval of Vehicle Status
Conveniently shows you important vehicle data and the due date for the next service via your smartphone, tablet PC or desktop.
Maintenance Management
The vehicle sends the recognised maintenance requirement to the preferred Mercedes-Benz service partner so that they have the opportunity to inform you.
Telediagnosis
This Digital Extra can deliver early messages about the status and the need to replace parts or fluids.
Breakdown Management
Help at the touch of a button: contacts the Customer Assistance Center in the event of a breakdown, which will find the nearest Service Partner for you.
Accident & Breakdown Mgmt
Whether it's an accident or a breakdown, you will receive targeted and expert support from Mercedes-Benz.
Accident Recovery
Help at the touch of a button: contacts the Customer Assistance Center after an emergency call for fast and effective support.
Remote vehicle diagnostics
This Digital Extra enables your service partner or our customer centre to check the vehicle status as and when required.
Software updates
Keeps the software up to date in your Mercedes via online update.
ECO display
Your personal coach for anticipatory driving: Analyses your driving style on request and gives tips for optimising consumption.
Maintenance Management
The vehicle sends the recognised maintenance requirement to the preferred Mercedes-Benz service partner so that they have the opportunity to inform you.
Mercedes-Benz emergency call system
Automatically initiates an emergency call in the event of an accident and connects you to the Mercedes-Benz emergency call centre.
Display and search for special destinations
Helps you to easily find specific points of interest on the map and sends them to your navigation system.
Individual recommendations
For an optimised user experience: Provides individual recommendations and tips for use of Digital Extras and vehicle functions on the basis of vehicle and user data. Further information on data processing is available in the data protection information for Digital Extras.
Parking for app
Park in complete comfort – be it in a multi-storey car park or on the road. The Mercedes-Benz App finds you the right parking space and additionally allows you to pay cashlessly when parked on public roads in many European countries.
Plug & Charge
Charging can be so simple: Connect the plug and the charging process starts automatically at supported stations. In order to be able to use this Digital Extra, please activate Mercedes me Charge.
Mercedes me Charge
Simple, sustainable charging with maximum cost transparency – wherever you are.
Global Search
Search simply, find everything: Search for terms via the multimedia system and start functions directly out of the list of results.
GPS-based online information for driving functions
Help us further develop our Digital Extras by agreeing to share specific vehicle data.
Mercedes-Benz Eco Coach
For your Mercedes with electric or plug-in hybrid drive: Get tips and collect points with the Mercedes-Benz Eco Coach.
MBUX Voice Assistant
Turns your Mercedes into a personal assistant, which understands you in everyday language.
Digital Assistants
Control selected Digital Extras in your vehicle from the comfort of your home using your voice assistant.
Note: Everything you need for this: Create your Mercedes me ID and link your Mercedes to it, then activate the Digital Extras. Done!
It´s as simple as that
3. Use
The best link to your Mercedes: You activate and manage the Digital Extras in your account on the Mercedes-Benz website.
1. Mercedes me ID
Simply register and pair up: create your account on the Mercedes-Benz website and pair it with your Mercedes.
2. Order and enable
Shop at your convenience: Order the Digital Extras that are available for your Mercedes. These Digital Extras are then enabled automatically and the invoice amount is debited using your preferred payment method.
3. Use
The best link to your Mercedes: You activate and manage the Digital Extras in your account on the Mercedes-Benz website.
1. Mercedes me ID
Simply register and pair up: create your account on the Mercedes-Benz website and pair it with your Mercedes.
2. Order and enable
Shop at your convenience: Order the Digital Extras that are available for your Mercedes. These Digital Extras are then enabled automatically and the invoice amount is debited using your preferred payment method.