Cancellation policy

Print version Cancellation policy (pdf)

 

Cancellation of Digital Extras with an unlimited term (monthly subscriptions)

For Digital Extras with an unlimited term (monthly subscriptions), your right of use ends upon cancellation. You can cancel your product subscription at any time via your Mercedes-Benz account. Your cancellation must be made no later than the last day of the respective billing period (by 23:59). The cancellation will only take effect at the end of the billing period - until then you can use the relevant Digital Extra as usual. The sale or permanent transfer or surrender of the vehicle, or the cancellation of the Mercedes-Benz account does not entitle you to extraordinary cancellation for good cause.
If you have neither access to your Mercedes-Benz account nor to the linked vehicle, cancellation is only possible by email to customerservice.southafrica@cac.MercedesBenz.com. A separate period of notice of 7 days to the end of the respective billing period applies to cancellations by email.

 

Cancellation Rights

You have the right to cancel from this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day of the contract conclusion.

To exercise your cancellation right, you must notify us ([Mercedes-Benz South Africa Ltd], c/o Mercedes-Benz Customer Assistance Centre Maastricht N.V (CAC), P.O. Box 1456, 6201 BL Maastricht, The Netherlands, Telephone 00800 9 777 77 77, Fax +49 711 21768006, Email customerservice.southafrica@cac.MercedesBenz.com) of your decision to withdraw from this contract by means of an unambiguous statement (e.g. a letter sent by post or an email). For this purpose, you may use the attached sample cancellation form; however, it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your notice concerning your exercise of the right of cancellation before the cooling-off period has expired.

 

Effects of the Revocation

If you cancel this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the date, on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

 

Sample Cancellation Form

The right of cancellation applies only to consumers. A consumer means any natural person who enters or intends entering into an electronic transaction with a supplier as the end user of the goods or services offered by that supplier.

(Please complete this form and return it to us if you wish to revoke the contract):

  • To (Mercedes-Benz South Africa Limited, c/o Mercedes-Benz Customer Assistance Centre Maastricht N.V (CAC), P.O. Box 1456, 6201 BL Maastricht, Netherlands; e-mail: customerservice.southafrica@cac.MercedesBenz.com
  • I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the provision of the following service (*),
  • Ordered on (*) / received on (*),
  • Name of consumer(s)
  • Address of consumer(s)
  • Signature of consumer(s) (only if this form is notified on paper),
  • Date

(*) Delete as appropriate.