Connect+ Services

Leave nothing to chance

Want to know when your vehicle is driven out or back into a certain area? Then simply set a defined Geofence on your smartphone or on the Mercedes-Benz profile. As soon as your vehicle leaves or enters this area again, you will be informed.

Locate your vehicle anytime, anywhere

Your Mercedes-Benz is a significant investment, so it’s understandable that you’d want to know where it is at all times. Using the Mercedes-Benz App, you can pinpoint the location of your vehicle by using the Vehicle Tracker feature. It works by obtaining the vehicle’s geo-coordinates via the GPS.

No more unpleasant surprises

A smartphone notification informs you in real time should your vehicle be moved or disturbed. In addition, the Mercedes-Benz App shows the cause of the alarm as well as the level, place and time of the damage. When potential parking damage is detected, you will also see this information on the multimedia display when you enter the vehicle.

This feature is not available on every model, please refer to the Overview of Services.

Note on use

Notification by smartphone in conjunction with the Digital Extra "Theft notification and parking damage detection" is not available for cabriolets.

Open the door to a comfortable temperature

Whether on cold winter days or in the middle of a heatwave: your Mercedes-Benz will welcome you with a pleasantly climatized interior the moment you get in. Start your vehicle via the Mercedes-Benz App. From this moment on, the engine runs for ten minutes to bring the interior to the desired temperature.

Your advantages at a glance

Start your vehicle's engine with the Mercedes-Benz App. Your vehicle's interior will then be cooled or heated for ten minutes. The Mercedes-Benz App shows you the remaining run time and the current temperature inside the vehicle. You can also use the app to switch off the engine manually before the run time comes to an end. You will be informed of all events during Remote Engine Start by push notification, email or text message. During Remote Engine Start your vehicle remains firmly locked and the anti-theft protection system is active.

User note

Use Remote Engine Start only when you know that the vehicle is parked in an open space away from flammable materials. Not for use while vehicle is being serviced or during repair. Make sure that the vehicle is NOT on a public road when using Remote Engine Start.

A search function that thinks beyond the actual search

While you're on the road and looking for a place to eat, your Mercedes-Benz goes beyond finding a restaurant. When you find a perfect spot for dinner, you can start your route navigation (if equipped) or call ahead and reserve a table, all directly from the Search results. So now you have everything planned for the evening. You just need to decide what to eat.

You start your search, as usual. The list of results is enriched with intelligent suggestions relevant to your search. Depending on your search, these suggestions can be making a phone call, loading a route in the navigation system (if equipped) or playing a song. This way, you proceed directly from the search to the next step, without having to switch between apps or functions.

Radio stations and podcasts from all over the world in your Mercedes-Benz

Good music makes every journey more enjoyable. All the more so when it suits your taste exactly. Whether pop, hip hop or the hits of the '80s: Your Mercedes-Benz has access to over 100,000 radio stations worldwide and more than 4000 podcasts. Select your programme based on stations, music genres, categories such as sports or talk, and languages, and save your favourites. The latest generation of MBUX fulfils your music wishes with a simple announcement: "Hey Mercedes, play Classic Rock!"

Radio enjoyment with extras for music fans

Who's singing that great song that's playing on the radio right now? Your Mercedes-Benz will tell you, even if there is no announcement*

The case is now closed and local law enforcement will return your vehicle as soon as possible

Although you cannot always keep an eye on your Mercedes-Benz, be assured that the necessary steps will be taken as soon as possible in the event of theft. Once the information has been validated, our third-party Stolen Vehicle Assistance provider works directly with local law enforcement and provides them with the vehicle position data. As a result, the investigation may start immediately, which increases vehicle recovery chances.

Your advantages at a glance

Stolen Vehicle Assistance allows the customer to easily and safely assist local law enforcement officials in locating and potentially recovering their stolen vehicle. After filing a valid police report, the owner must contact the Mercedes-Benz Canada Customer Assistance Center. Stolen Vehicle Assistance helps authorities locate stolen vehicles more quickly, which increases the chance of a successful recovery.

Note on use

Vehicles that cannot be found prior to purchasing this Digital Extra are not included in this Digital Extra. It is also recommended that you store an e-mail address in your Mercedes-Benz account in addition to your mobile phone number. This allows you to report a loss even if your vehicle and smartphone have been stolen.

Being able to locate your vehicle requires an active Mercedes account, acceptance of the terms of use of Mercedes-Benz Digital Extras, at least one activated Digital Extra in the vehicle, as well as activation of the Stolen Vehicle Tracker Digital Extra. The tracking of stolen vehicles is independent of the Vehicle Tracker, which users can activate or deactivate themselves. The tracking of stolen vehicle, on the other hand, is started solely by a member of the staff of our authorized partner's security centre at your behest – in close coordination with police. It will be terminated automatically after 30 days if the vehicle does not send a new position for 30 consecutive days. You will not have any information about the position of your vehicle during the search process.

Light up the uniqueness of your Mercedes

The DIGITAL LIGHT projection functions enhance your driving experience. They can also give your Mercedes a truly individual look:

In addition to the Mercedes-Benz brand world animation, the custom animations allow you to choose from a wide variety of animations available in the Mercedes-Benz App and download them to your vehicle.

You can find out which animations are currently available for your Mercedes here. The available animations may change at any time during the contractual period.

Everything safely in view

If you forgot to lock your Mercedes-Benz, you can use the Mercedes-Benz App to do so remotely. If you ever lock yourself out of your vehicle or fellow travelers arrive at the vehicle before you, you can also unlock the doors conveniently through the app. Please note the vehicle must be located in an area with mobile network coverage.

Always on track with the latest map data

You can conveniently update your maps via mobile communication or download from the Mercedes-Benz profile. In this way, you can always be sure that you will reach your destination via the best route without having to make an appointment at your local dealership.

Your advantages at a glance

The Online Map Update also makes updating the map data simpler because a visit to the workshop is no longer required. All you need is a Mercedes-Benz account and a connect capable vehicle. Then select a map region on the Mercedes-Benz profile and the navigation map data will be updated automatically via mobile communication. You can also update your maps manually, by conveniently downloading the required maps via the Mercedes-Benz profile and installing it in the vehicle. Please turn on the ignition to do so.

User note

The vehicle system setting "Automatic Online Update" must be activated for the automatic map update. The map region that contains your country of residence is pre-set on the Mercedes-Benz profile.

Safe and anticipatory driving with the aid of information from the connected network

On a trip in the mountains you're suddenly confronted with an icy patch around a bend and only just avoid skidding out of control. Thanks to Car-to-X Communication you can see such hazards coming and react in time. Vehicles equipped with this technology communicate with each other, so that information is relayed to your vehicle and you, in turn, also keep other drivers informed. You are warned by a marking on the navigation map and, where appropriate, by a spoken announcement. This way, you reach your destination safely, and without any unpleasant surprises.

More details for more clarity

You would like to know in advance what to expect at your destination. Does the nearest rest area have nice surroundings? Where exactly is the entrance to the hotel parking lot? Which building entrance is the best parking spot for an upcoming appointment? A glance at the navigation map will help you find out.

 Your advantages at a glance

To use the Satellite images, simply set the appropriate icon in the navigation settings. The Satellite view will then be superimposed on the standard navigation map. To explore new landscapes, towns or cities from above, you can also move around the map as you please.

Notes on Satellite Images

The vehicle must be equipped with Mercedes-Benz Navigation and connectivity.

Experience this classic game in a new environment

A game of TETRIS® is always fun – this classic has been fascinating players for decades. But you have never seen gameplay like this: play either with the touchscreen or a virtual game pad directly in your Mercedes. The ultra-mode with its fast rounds is perfect for short breaks.

TETRIS® is available exclusively for the Mercedes-Benz EQS and only in conjunction with the "Individualisation Package". The content of the Individualisation Package may change at any time. You can find out which content is currently available for your Mercedes here.

Everything just as you like it

Simply use the Personalization function so everything in your vehicle is set to your preference. You can use it to add your individual profile to store preferred vehicle settings (depending on model availability) such as color settings for the ambient lighting. You can store these personal settings in your vehicle under "Settings" and use them any time.

Takes you directly to the next available parking space

The troublesome search for a parking space – stressful for the driver, avoidable traffic build-up for local residents. The Available Parking Spaces Digital Extra locates available parking spaces for you in multi-storey car parks and on the street. If you decide on a spot in a multi-storey car park you will receive information such as opening times, prices, payment options and the height limit of the entrance. For parking spaces on the street you will receive information on the size of the parking space and the time that has elapsed since the space became available.

Simple and flexible charging when you're out and about

The nearest charging station is easy to find with MB.CHARGE Public. The MB.CHARGE Public charging network offers you extensive access to public charging stations. Link your Mercedes-Benz account to the provider to access the charging network. Locate a station in the MBUX multimedia system or using the Mercedes-Benz App. Start charging simply via MBUX in the vehicle, the Mercedes-Benz App or the MB.CHARGE Public charging card. And the bill? This is issued automatically and centrally online, regardless of which providers you use.

Note on use

To use MB.CHARGE Public, you must:

• Have a valid Mercedes-Benz account linked to a Mercedes-Benz electric or 2020 or newer plug-in hybrid vehicle that is equipped with the MBUX navigation system
• Have a valid ChargePoint® account, and meet its account requirements, including providing ChargePoint® with your payment information and agreeing to its Terms of Service
• Activate the “Display Charging Stations” Service in Mercedes-Benz

Your information:

Mercedes-Benz shares your email address and the Vehicle Identification Number of your vehicle with ChargePoint® for account administration purposes. For information on how Mercedes-Benz uses your personal information, please see the Mercedes-Benz Canada Privacy Policy and Mercedes-Benz page

ChargePoint® shares transactional details with Mercedes-Benz, including your email address, the Vehicle Identification Number of your vehicle, and the location, date, start time, end time, duration, and total fees of each charging session completed. This information will be displayed to you within the MB.CHARGE Public application. Please see the ChargePoint® Terms of Service for further details.

MB.CHARGE Public is available only for charging taking place at network providers within ChargePoint®’s Canadian network.

After you have placed your order, it may take several hours until you are able to use your digital product.

Let your Mercedes light up the way

It's a familiar predicament: in the dark it can prove impossible to find the vehicle which you parked in a large car park in daylight. The simplest solution: save yourself the trouble of a drawn-out search for your vehicle and have your Mercedes guide you instead. Simply activate the standing lights of your vehicle using the Mercedes-Benz App. Your vehicle will remain locked as you make your way to it. And time-consuming searches for your vehicle are a thing of the past.

Navigate straight to points of interest at any location

How do you get to the Golden Gate Bridge in San Francisco? Your Mercedes knows the way to all the must-see attractions on your city break. You start the Local Search by voice command ..."Hey Mercedes, take me to the Golden Gate Bridge" or by entering information via the central controls. Save your search results or start your navigation system right away. This way, you can find any point of interest with ease.

Real-time data for the best route

Many ways lead to your destination. Your Mercedes-Benz knows the best way to get there. For this purpose, the navigation system is provided with real-time traffic data. Should road conditions change and a different route becomes a faster option, alternative routes will display directly in the Mercedes-Benz navigation system. You can choose a different route either by simply selecting it in the navigation system or by driving directly along the new route in order to activate it in the system.

Notes on Online Routing

The vehicle must be equipped with Mercedes-Benz Navigation and connectivity

Continue listening without interruption – even outside the reception area

An exciting report is currently running and you are dying to know what happens next. Thanks to IP station tracking, you can listen to the same station for as long as you want, even on longer journeys through different transmission areas. Even if the radio reception is lost from time to time, the broadcast continues.

Back to the parked vehicle

An unfamiliar city, winding streets – and where on earth did you park earlier? Your smartphone has the answer. It can locate your parked vehicle within a radius of 1 mile and show you the way back to it.

Finds the fastest route to your destination

Live Traffic Information makes precisely this possible: Your route is modified automatically by reference to current traffic information, and you can continue your journey on less congested roads. Your arrival time is updated dynamically so that you know exactly when you will reach your destination. You stay on the move and can make the best possible use of your valuable time.

Lends your Mercedes an unmistakeable acoustic character

Your Mercedes has its own character – and its unique sound underscores its individuality. Enhance the standard sound for an impression that is even more personal with individual sounds. The selected sounds accompany your journey with, for example, special driving noises or accentuate the interaction with your Mercedes.

You can find out which themes are currently available for your Mercedes here. The available Sound Experiences may change at any time during the contractual period.

Turn your Mercedes into a mobile games console

Are you stopping to recharge, or would you like to kill time while waiting? A selection of Mini Games has been developed specifically for the touchscreens and steering wheel Touch Control buttons in your Mercedes. Play on your own and beat your highest score, or measure yourself against other vehicle occupants on one screen. For safety reasons it is only possible to play on the displays in the rear when the vehicle is in motion.

You can find out which Mini Games are currently available for your Mercedes here. The available Mini Games may change at any time during the contractual period.

Be prepared for any weather, wherever you go

MBUX "Weather forecast" shows current weather information and forecasts on the media display. You choose the locations for which weather data is displayed – your current location, your destination and any other location of your choice.

See the weather coming

Get ready for the weather at your destination even during the trip – the Weather map Digital Extra shows you on the map where it's currently sunny, cloudy or raining. Then just tap on the respective weather symbol for further information about the forecast for that area.

Stream your favourite music in your Mercedes-Benz

Thanks to streaming, your favourite songs are always available – now also directly via the MBUX multimedia system. Through your respective music streaming provider* you can listen to your playlists and access the entire music catalogue. Operation is perfectly integrated into the familiar environment of your Mercedes-Benz. The MBUX Voice Assistant is particularly easy to control: "Hey Mercedes, play the latest hits!"

Worldwide entertainment in your Mercedes-Benz

The right entertainment makes every trip even more pleasurable. Stream your streaming provider's content via MBUX and enjoy your own music, podcasts or audiobooks directly in your vehicle. Or choose from over 100,000 radio stations plus more than 4,000 podcasts from around the world. Operation is seamlessly integrated into MBUX, so you can get what your heart desires by saying one simple phrase: "Hey Mercedes, play the latest hits!" If your Mercedes-Benz has the Burmester® 3D surround sound system, Dolby Atmos ensures an even better sound experience when you stream selected content.

_{*To use the Digital Extra, a corresponding account with the respective streaming provider must be available. Data volume must be available via Internet in the Car or, where possible, your own data volume will need to be used via tethering.}